Collington Winter Environmental Ltd ("we", "us") is the data controller for personal data collected through this website. Our registered office is 23 Bark Street East, 1st Floor, Bolton, BL1 2BQ. You can contact us at info@collingtonwinter.co.uk or on 01204 939 608.
Information we collect
- Enquiries: when you use our contact form we collect your name, email address, phone number, site details, your message and the page you sent it from.
- Staff accounts: our staff login stores the email address and a securely hashed password for authorised team members.
- Website usage: anonymous statistics about how the site is used (see below).
How we use your information
We use enquiry details to respond to you, provide quotes and deliver our ecology and Biodiversity Net Gain services. Our lawful basis is our legitimate interest in responding to enquiries and taking steps, at your request, before entering into a contract. We do not sell your data or use it for third-party marketing.
Who receives your information
- Enquiries are stored securely by our website hosting and database provider, Lovable, and emailed to our team, including our website partner Bark Street Digital.
- Fonts are loaded from Google Fonts, which means your browser sends your IP address to Google when pages load.
- Links to Google Maps (for example our reviews) take you to Google, whose own privacy policy then applies.
Website analytics
Lovable's analytics uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year.
Clicks are recorded only after you accept analytics in our cookie bar if you are in the EU/EEA, the UK, Switzerland or Canada, or if we can't tell where you are. For everyone else, clicks are recorded unless you reject analytics or your browser sends Global Privacy Control; they are never recorded when your browser sends Global Privacy Control, even after you accept. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone. Your choice is saved in your browser for up to 12 months and you can change it at any time via "Cookie settings" in the footer.
How long we keep data
We keep enquiries for as long as needed to deal with them and any resulting work, and normally no longer than six years after our last contact, in line with business record requirements.
Your rights
Under UK GDPR you have the right to access, correct or delete your personal data, to object to or restrict its use, and to data portability. To use these rights, email info@collingtonwinter.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy from time to time. The latest version will always be on this page.